SHOPPING GUIDE

How to Order

  • STEP.01

    Orders from our Website

  • STEP.02

    We will calculate the shipping fee and will notify the total balance to your registered e-mail address supplied to us upon registration.

  • STEP.03

    Please settle total balance within 7 days from the order confirmation e-mail.

  • STEP.04

    We will notify bank
    transfer account
    information upon
    receiving your request.

Shipping · Packing

Overseas delivery method

Delivery / handling fee to addressee address depends on shipping method.
The features of each delivery method are described below

  EMS International parcel Small package
Air mail SAL Shipping service Air mail SAL Shipping service
Weight About the upper limit of weight here Up to 2kg
Size Please check the following delivery size.
Cheapness ★★☆ ★★★
Days 3days〜1week 1week Depends on country / region
Safety ★★★ ★★☆ ★☆☆
Pursuit Please check the country / region where you can search overseas information 410JPY

EMS · International parcels · For the maximum weight and dimensions by area that can be sent with small packages, you can check on the homepage of Japan Post.

Delivery size

We pay maximum attention so that we can deliver your order in a timely and appropriate form.
For that reason, we pack and ship according to the following guidelines so that it can be delivered in the most reliable way.

■ Size that can be delivered by EMS

That one side does not exceed 150 cm, the sum of a + b + c + d + e does not exceed 300cm
Maximum weight: up to 30kg
http://www.post.japanpost.jp/int/ems/index.html
Note: Depending on the country / region of the delivery destination, there are cases where accepted packing size and weight regulations are established. Please contact us for regulations.

■ Size that can be delivered by SAL

That one side does not exceed 150 cm, the sum of a + b + c + d + e does not exceed 300cm
Maximum weight: up to 30kg
http://www.post.japanpost.jp/int/service/dispatch/sal.html
Note: Depending on the country / region of the delivery destination, there are cases where accepted packing size and weight regulations are established. Please contact us for regulations.

■ Size that can be delivered by international mail (handled in small package)

That one side does not exceed 60 cm, the sum of a + b + c does not exceed 90cm
Maximum weight: up to 2kg
http://www.post.japanpost.jp/int/service/small_packing.html
Note: Depending on the country / region of the delivery destination, there are cases where accepted packing size and weight regulations are established. Please contact us for regulations.

Delivery size

If you have any questions about the restrictions on shipping and costs, please do not hesitate to contact us.

Special packing service

Special packing fee of 2,500 yen may be incurred as an additional cost, as products requiring any of the following conditions require special packing.
Product weight of 30 kg or more
Goods size is the longest side + items with waist circumference of 300 cm or more
Products with the longest side of 150 cm or more
Product with special shape
The following is an example of a product to which a special packing service is actually applied

  • bicycle

  • fishing rod

  • wheel

  • Amplifier / audio equipment

In addition to the product examples above, special packaging services apply.
If you have any questions, please contact Customer Support Center before purchasing.

Terms of service

Publisher

This site is managed by STORAGE JAPAN (“our company”).
In using STORAGE JAPAN (hereinafter referred to as “our company” or “this site”), customers (hereinafter referred to as “users”), including related links provided by STORAGE JAPAN along with these services, It is considered to have agreed to the Terms of Service and Terms of Use (hereinafter referred to as “these Terms”). If you do not agree, you can not use the site.
Regarding the use of this site, we will establish this agreement as follows.

User

Person and those who purchase with a corporation.

Article 1 Terms of use Scope of application

1. This agreement applies to all use of this site by users.
2. These Terms shall be interpreted according to the laws of Japan. It is not affected by interpretation of foreign law at all.    
3.If you use this overseas delivery, we will comply with this agreement.

Article 2 Change and notice of Terms of Service

The content of this agreement may be changed without prior notice as necessary. Please confirm the latest contents of the terms of service on this page.

Article 3 Prohibited matter

The Company prohibits the user from doing the following actions.

(1) Actions that cause damage to us or third parties, or acts that may cause infringement
(2) Acts that infringe the property, honor, privacy etc of our company or a third party, or acts that may infringe.
(3) Acts contrary to public order and morals, or acts that fear that
(4) Acts of making false declarations and notifications, such as registering other person’s email address
(5) Acts of using or providing harmful programs such as computer viruses
(6) Acts of unilaterally sending unsolicited e-mails and e-mail magazines
(7) Acts that violate laws or acts that may be feared
(8) Acts that infringe our copyright, trademark rights, other rights, or acts that are fear thereof
(9) Other acts that we deem inappropriate

In the case of the above violation, the user agrees that we can request damages against the user.

Article 4 Disclaimer

1. We may suspend or cancel the operation of overseas delivery, change overseas delivery contents, change  all or part of the information on overseas delivery service site without prior notice.
2. The Company, except for the default of the Company’s obligation concerning oversea delivery and the damage caused by the Company’s illegal acts at the time of performance of the obligation, either the user used the Overseas Delivery Service Site or due to any cause We can not take any responsibility for any damage caused by being unable to use “.
3. Although there is a possibility that some packaging material deformation may occur during transportation, we are not responsible for this.
4. There is no warranty that viruses are not included in e-mails sent from our website, server, or domain name.
5. We do not give any warranty for any damage caused by violation of the terms of use.
6. In addition to the amount requested on our service, there may be cases where specific taxes are added in the country / region where the user lives.
We do not engage in customs clearance and customs declaration at all. Regarding the items purchased, if customs clearance is required or payment of tariff is necessary, the user should do procedures with the local authorities. For further information on customs clearance and tariffs, please contact the local authorities directly.
7. In the country / region of delivery, import authorization form and other authorization concerning importation are necessary, it is the responsibility to obtain them by the burden of the user himself / herself.
8. After packing is completed and shipping procedure is entered, the amount stated on the shipping voucher can not be changed according to the regulations stipulated by Japanese law.
9. When packing is completed and shipping procedure is entered, packing may be divided into two or more if packing multiple items and exceeding the size / weight limit on delivery.
10. Recently, as credit card misuse has increased, we may ask for approval number when requested by credit card company.
The owner of the card can check the authorization number by contacting the credit card company.
If we can not confirm the approval number within 10 days we will be able to dispose of the goods without contact.
11. Regulations on imports may be established for each country / region.
Before purchasing through our service, please check details with the agency in charge in the country concerned.
We are not responsible for any damage caused by failure to comply with regulatory provisions.
Also, in such cases, we will not accept cancellation of the order.
12. We do not give any warranty for the difference in refund amount caused by currency fluctuation when refunding deposit or claim paid by credit card, PayPal.
13. Delivery of goods paid by Paypal is possible only for addresses addressed on Paypal at closing.
14. The due date for payment is 7 days from order. Please make sure to pay within the due date.
If there is no payment within 7 days, I will cancel.
15. Please note that we are not responsible for any problems resulting from the non-arrival of e-mails delivered to us by our company or e-mails sent from us to our company, garbled characters.

Article 5 About this service provision

1. About order

(1)Please order the item on only Japanese site if you live in Japan. We can’t receive the order from Japan on English site. Please order the item on only English site if you don’t live in Japan.
(2) We don’t receive the tax fee from the people who live in foreign country.

2. About delivery of goods

■ EMS (International Speed ​​Mail)
(1)Please note that users will be eligible for EMS damages insurance. In addition, EMS damage compensation insurance fee will be borne by the user)
Please refer to the homepage of Nippon Mail Co., Ltd. for the standard of the carriage.
[EMS (International Speed ​​Mail) Delivery Fee Chart] ※ Link to external site.
EMS insurance premium (EMS damages compensation system):
http://www.post.japanpost.jp/int/ems/service/dage.html
(2)Please contact the EMS (international speed mail) directly for the delivery status of goods.
(We will inform you of the inquiry number at the time of delivery.)
Confirmation of EMS delivery situation: http://www.post.japanpost.jp/int/ems/delivery/index.html
When New Year’s holidays and other mail are busy,
It may take about 1 month from shipment to arrival.
■ International parcel post
With tracking number (We will inform you of inquiry number at delivery.)
Confirmation of countries and regions that can be tracked
Parcel mail (air mail)
Parcel mail (SAL flight)
Parcel mail (shipping service)

■ Small package
Impossible to follow
Registered 1 per packing 410 JPY
Regular mail with registered / insurance standard mail (air mail)
Registered mail (SAL flight)

3.Deliverable countries and regions

Countries and regions that can be delivered are limited to countries and regions that can be selected by pulldown.
(Please note that handling items are restricted in countries that can be delivered, please understand that there are items that can not be delivered in that case.)
Restrictions on handled items: (Please see prohibited items from the alphabetical order list)
http://www.post.japanpost.jp/cgi-kokusai/index_en.php

4.Payment

(1) The user has an obligation to pay the commodity price, domestic shipping fee, overseas shipping fee, settlement fee, other fee (if it occurs), customs duty, other expenses.

(2)We accept the below payment methods. Direct deposit to our corporate bank account and PayPal(credit card settlement).
Please note that we can not respond to refund after transfer due to the convenience of the user.

(3) If the amount paid exceeds 1 million, it will be an application from after confirming the deposit of 50% of the amount as a deposit. If you can not be contacted for more than 14 days, please note that the progress of the application etc will not be observed for more than 30 days, the application will be ineffective, and the deposit will not be accepted as a deposit as a settlement. We will contact you as soon as the product shipment procedure is completed so please pay the remaining amount.
We will refund you if we can not ship due to circumstances such as missing items or out of prints. Product will be shipped after payment is confirmed.

■ Bank Transfer
 Please settle total balance included on our order confirmation e-mail.  Please settle balance within 7 days.
 Orders will be shipped after confirmation of your balance settlement. 
 Bank transfer fee will be at the order receivers cost.
 We will calculate the shipping fee and will notify the total balance to your registered e-mail address.
 If balance is not settled within deadline, orders will be cancelled.

■ PayPal(Credit card transaction)
Non-PayPal account holders are able to settle payment by (Visa. Master Card/ JCB and AMEX).
There is no need to disclose credit card numbers to us. 

・You will receive an auto forwarded e-mail titled (thank you for your order).
・You will receive an e-mail titled (order confirmation payment and shipping fee).
・You will receive an email titled (STORAGE JAPAN has sent you invoice 000000000).
*Please make sure you are able to receive e-mail from PayPal since the series of e-mail will be sent to you by PayPal.
・Please click the link in the e-mail, titled (display invoice and settle payment).
・Refer to the invoice page and click (settle payment).
・Please log in to the PayPal account from the displayed page.
・Confirm payment and click continue.
*If you do not have a PayPal account, please register from (Pay by credit card) and register your credit card information.
・We suggest you settle payment from PC environment.  Issues may resist if you try to settle payment form Mobile Phones.
・Once we confirm payment, we will ship the order to you.

*We will calculate the shipping fee and will notify the total balance to your registered e-mail address.
*Please settle balance within 7 days.
*If balance is not settled within deadline, orders will be cancelled.

5.Canceling your order

We can not cancel orders after ordering. Please fully check the details of the product and purchase conditions beforehand, please order.
Cancellation of shipped items can not be received.

6.Product returns

(1)Returned or exchanged due to the convenience of the user is not possible.
(2)Returned / exchanged due to breakage of goods caused by opening inspection by customs is not possible.
(3) If there is a problem with the goods delivered by any chance, please contact detailed situation etc within 7days after goods arrival.
Regardless of the preceding paragraph, we can not accept cancellation, returned goods, and exchange for the following items.
· Opened goods and used items
・Items that have passed 7 days or more after delivery
· Products under which the scratchy dirt has occurred
· Food and beverage (including health food) Flower plant Other raw food
· Products without package (bag · case)

Article 6 Privacy policy

STORAGE JAPAN (hereinafter referred to as “our company”), regarding the handling of privacy information in the service provided on this website (hereinafter referred to as “the Service”), the Privacy Policy (hereinafter referred to as ” This policy is referred to as “this policy”)

1. Privacy information

(1) “Private information” in the privacy information means “personal information” referred to in the Personal Information Protection Act, and information on surviving individuals, including the name, date of birth, address , Telephone number, contact information, and other descriptions, etc., to identify a specific individual.
(2) “History information and characteristic information” of privacy information means anything other than “personal information” specified above, and the history of the services you used, items you purchased, pages or ads you saw , The search keyword that the user searched for, the date and time of use, the method of use, the usage environment, the postal code and sex, occupation, age, IP address of the user, cookie information, position information, individual identification information of the terminal I will.

2. How to collect privacy information

(1) We may ask personal information such as name, date of birth, address, telephone number, e-mail address, bank account number, credit card number, driver’s license number, etc. when the user makes a registration registration . In addition, transaction records including user’s personal information made between users and partners etc. and information on settlement of our partners (including information providers, advertisers, advertisement delivery destinations etc., hereinafter referred to as ” Collected from partners “) and so on.
(2) As for the user, we will inform you about the services and software used, the products purchased, the history of pages and advertisements you have viewed, the search keywords you searched, the date and time of use, the usage method, the usage environment The communication status of the terminal, various setting information for use, etc.), history information such as IP address, cookie information, position information, terminal individual identification information, and characteristic information, Collect when using or browsing pages.

3. Purpose of collecting and using personal information

The purpose for which we collect and use personal information is as follows.
(1) Register information such as name, address, contact information, payment method, etc., used services and purchased goods, and information on purchased goods, in order to allow users to browse and modify their registered information, The purpose of displaying information on such as price etc.
(2) The purpose of using contact information such as name, address, etc. in case of using e-mail address to notify or contact the user, sending goods to users or contacting as necessary
(3) Purpose of using information such as name, date of birth, address, telephone number, bank account number, credit card number, driver’s license number, mail arrival result with delivery certificate, etc. in order to confirm the user’s identity
(4) Payment information such as the name and quantity of the item purchased, the type and duration of the service used, the number of invoices, the name, the address, the bank account number and the credit card number, etc. Purpose of using
(5) In order to allow the user to conveniently enter data, it is possible to display the information registered in the company on the input screen or to display other services etc. provided by the partner (s) Also include the purpose of transferring
(6) We refuse to use users who violate the terms of service of this service, such as delaying payment of payment or causing damage to a third party, or users who intend to use the service for fraudulent / unfair purposes In order to make use of information for identifying an individual such as usage form, name and address etc.
(7) In order to respond to inquiries from users, information such as contents of inquiries and billing charge information, etc. necessary for the Company to provide services to users, user service status of users, contact information Purpose of using
(8) Objects attached to the above purpose of use

4. Third party provision of personal information

1. Except for the following cases, we will not provide personal information to third parties without obtaining user consent in advance. However, except as permitted by the Personal Information Protection Act or other laws and regulations.
(1) Based on laws and ordinances
(2) When it is necessary for the protection of human life, body or property, and it is difficult to obtain the consent of the person himself / herself
(3) When it is particularly necessary for the improvement of public health or the promotion of healthy fostering of children, and it is difficult to obtain consent of the person himself / herself
(4) In cases where it is necessary for a national agency, a local public entity or a person receiving a consignment to cooperate in carrying out the affairs prescribed by laws and regulations, by obtaining the consent of the principal, performing the duties When there is a risk of interfering with
(5) When notifying or publishing the following matters in advance
Ⅰ Including provision to third parties for purposes of use
Ⅱ Items of data provided to third parties
Iii Means or method of provision to a third party
Iv Stopping the provision of personal information to third parties in response to the request of the principal
2. Notwithstanding the provisions of the preceding paragraph, the following cases shall not apply to third parties.
(1) When we entrust all or part of the handling of personal information within the range necessary for achieving the purpose of use
(2) Personal information is provided as a result of business succession due to merger or other reasons
(3) When personal information is to be used jointly with a specific person, the fact that the personal information is used in conjunction with the specific person, the items of personal information to be used jointly, the scope of the persons to use in cooperation, When informing the person in advance about the purpose of use and the name or name of the person responsible for management of the personal information in advance or putting it in a state that the principal can easily know

5. Disclosure of personal information

1. When we are requested to disclose personal information from himself, we will disclose it to himself without delay. However, if it falls under any of the following, it may not disclose all or part of it, and if you decide not to disclose it, I will notify you so without delay. For the disclosure of personal information, a fee of 1,000 yen will be charged per case.
(1) When there is a risk of harming the life, body, property or other rights and interests of the person himself or a third party
(2) When there is a risk of significant hindrance to the proper implementation of our business
(3) In case of violating other laws and regulations
2. Notwithstanding the provisions of the preceding paragraph, in principle, we will not disclose information other than personal information such as history information and characteristic information.

6. Correction and deletion of personal information

1. If the personal information owned by the Company is incorrect information, the user can request correction of the personal information or deletion of the personal information by the procedure specified by the Company.
2. We will correct or delete the personal information without delay and notify the user if we judge that it is necessary to accept the request from the user and respond to the request.

7. Discontinuation of use of personal information, etc.

From the person himself, from the reason that personal information is handled beyond the range of purpose of use, or because it was acquired by improper means, we suspended or eliminate its use (hereinafter referred to as “use If you are asked to stop, etc.), we conduct necessary investigations without delay and stop using the personal information etc. based on the result and notify the person informed accordingly. Provided, however, that it is difficult to do so, such as when suspension of use of personal information, etc. is expensive, and in cases where it is possible to take alternative measures necessary to protect the rights and interests of the individual , We will take this alternative.

8. Change of privacy policy

1. The contents of this policy can be changed without notifying the user.
2. Unless otherwise specified by the Company, the posted privacy policy shall take effect from the time it is posted on this website.

9. Inquiries window

For inquiries regarding this policy, please contact the following counter.
Address: 3-3-12,Tsukamoto-dori,Hyogo-ku,Kobe,Hyogo 652-0804 Japan
Company name: STORAGE JAPAN
Department in charge: STORAGE Customer Support Center
Contact: Contact Form

Article 7 Intellectual property rights such as copyright, trademark right and patent right

Copyrights, registered trademarks and other rights relating to the information posted on this site belong to us, so beyond the scope allowed by law, you can not use without permission.

Article 8 Governing Law and Jurisdiction Court

Applicable law of this agreement is Japanese law. Also, regarding disputes arising in connection with these Terms, the Kobe District Court shall be the exclusive jurisdictional court.

The date of enactment and revision date

Established January 7, 2017

Legal Information and notices required by Act on Specified Commercial Transactions

Sales operator STORAGE JAPAN
Operation supervisor Keiko Takayama
Location 3-3-12, Tsukamo-dori, Hyogo-ku, Kobe, Hyogo 652-0804 Japan
Contact information +81 78-578-3148
Please contact to mobile number.
+81 80-1440-4051
Contact Contact Form
Bussiness hours We accept orders and inquiries 24 hours a day.
Business hours (Japan time) 9: 00 ~ 18: 00
Closed: Saturdays, Sundays, public holidays, New Year’s holidays
other(please check the calendar at the bottom of the page)
Selling price Displayed on each product detail page
Supplementary expenses such as shipping fee and handling fee Overseas postage
Domestic shipping fee
Settlement fee
Payment method of price ■ Paypal (credit card settlement)
※ For detailed payment method will be sent by e-mail.
When payment is due Within 7days from order
If there is no payment within 7 days, I will consider it as cancellation.
Delivery time of goods After payment is confirmed, we will ship promptly.
About return Returned goods are not accepted
About the correspondence at the time of defective item · breakage Please contact me by e-mail within 7 days after delivery.
Please note that it can not be accepted after that.
* Some crushing of boxes, liquid leaks etc. due to shaking during transport etc.
Please pardon us.